Main Office Enquiries: +44 (0) 1371 822022
Medical Information / Adverse Event Reporting: +44 (0) 1371 823933
Specialist Product Supply: +44 (0) 8448 793188
Calls to 084 numbers will cost between 0-7 pence per minute dependant on your provider, plus your phone company’s access charge. For more details, please follow this link

privacy ›


PRIVACY POLICY

Purpose of the Notice

This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act (1998 or 2018) and other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (Data Protection Legislation)

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

We are committed to ensuring that your privacy is protected and this policy sets out how Creo Pharma Limited intends to collect and use any personal information on the Site obtained from or about you if you use the facility on the Site to contact us. For the purposes of this Policy "we", "us" or "ours" means Creo Pharma Limited; "you" or "yours" means the visitor to or user of this Site.

By using the site you are agreeing to the terms of this Policy. This Policy sets out how we intend to collect and use any personal information on the Site.

How we may collect your personal data

We obtain personal data from you, for example when:

  • you contact us by telephone or in writing
  • you request a proposal from us in response of the services we provide
  • you email us regarding our products/services

The reason for us collecting this information is for legitimate business purposes.

The kind of information we hold about you

The information we hold about you may include but is not limited to the following:

  • your name and/or address
  • your job title, employer and contact details
  • our correspondence and communications with you
  • details of any services you have received from us
  • information about any complaints and enquiries you make to us

How we use personal data we hold about you

We may process your personal data for purposes necessary for the performance of our contract with you OR your employer OR out customers and to comply with our legal obligations.

  • To contact you to resolve any queries that you or us may have regarding us or the site or its use
  • To respond to any queries or requests made by you
  • In administration, general correspondence, support, profiling and processing incidental to the above
  • To provide you with information, products and/or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  • To carry out our obligations arising from any contracts entered into between you and us
  • To notify you about changes to our services
  • For staff training purposes, to help us to improve our services and to ensure the information we provide is consistent and accurate
  • For reporting on the types and numbers of enquiries we receive
  • To ensure that we have an accurate record of your call, which may be needed to support any transactions that take place

We do not store any personal data using cookies on the Creo Pharma website.

Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using you data.

Situations in which we will use your personal data

We may use your personal data in order to fulfil our legal obligations, such as but not limited to:

  • Handling medical information enquiries about our products
  • Handling complaints regarding our products or service

If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. Alternatively, we may be unable to comply with your legal or regulatory obligations.

We may also process your personal data without your knowledge or consent in accordance with this notice, where we are legally required or permitted to do so.

How long we keep it for

We will keep your personal data for as long as is necessary to fulfil the purposes for which it is collected.  When assessing what retention period is appropriate for your personal data, we take into consideration:

  • the requirements of our business and the services provided
  • any statutory or legal obligations
  • the purpose for which we originally collected the personal data
  • the lawful grounds on which we based our processing
  • the types of personal data collected
  • whether the purpose of the processing could reasonably be fulfilled by other means

Change of purpose

Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.

Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.

Data Sharing

We will share your personal data with third parties where we are required by the law, where necessary to administer the relationship between us or where we have another legitimate interest in doing so.

We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law.

‘Third parties’ includes third- party service providers. The following activities are carried out by third- party services providers: e.g. IT and cloud services, banking services, Regulatory/Medical Information consultancies.

All of our third- party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third party service providers to process your personal data for specified purposes and in accordance with our instructions.

Other non- personal information collected by us will be used to provide aggregate statistics in relation to pages being accessed and to monitor usage patterns on the Site in order to improve navigation and design features. This non- personal information may be aggregated and provided to third parties.

We will not share your data with third parties for marketing purposes unless we have procured your express consent to do so.

Transferring personal data outside the European Economic Union (EEA)

We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.

For example, this might be required in order to provide our support services.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

Data Security

We have put in place commercially reasonable and appropriate security measures to protect your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any regulator of a suspected breach where we are legally required to do so.

Rights of access, corrections, erasure and restriction

It is important that the personal data that we hold about you is accurate and correct. Should your personal information change please notify us of any change of which we need to be made aware of by contacting us at .(JavaScript must be enabled to view this email address)

  • You can choose to request access to your personal data
  • You can request correction of the personal data that we hold about you
  • You can request erasure of the personal data that we hold about you
  • You can object to the processing of your personal data
  • You can request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible
  • You have the right to withdraw consent. To do this, please inform us at .(JavaScript must be enabled to view this email address)

If you want to exercise any of the above rights or would like further information, please contact our data protection point of contact on .(JavaScript must be enabled to view this email address)

Changes to this notice

Any changes that we make to our privacy notice in the future will be updated on our website www.creopharma.com/privacy-policy

This policy was last updated on May 25th 2018.

Contact us

If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email .(JavaScript must be enabled to view this email address)

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:-

ICO
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK95AF

Website: www.ico.org.uk/concerns

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Contact Details:

Tel: +44 (0) 1371 822022
Fax: +44 (0) 1371 822044
Email: .(JavaScript must be enabled to view this email address)
Creo pharma on Linkedin

Creo Specialist Product Services:

Main Office Enquiries Tel: 0844 879 3188
Calls to 084 numbers will cost between 0-7 pence per minute dependant on your provider, plus your phone company’s access charge. For more details, please follow this link

Emergency Specialist Product Supply
(out of office hours) Tel:
 020 7873 2397

Email: .(JavaScript must be enabled to view this email address)


Medical Information / Adverse Event Reporting: +44 (0) 1371 823933

Address:

Creo Pharma Ltd,
Felsted Business Centre,
Felsted, Essex, CM6 3LY